Official Partner

Live Chat Customer Service for Faster Responses

Answer Visitors While They Are Interested

Serve customers from WhatsApp, website, and other digital channels in one fast, organized dashboard that is easy for the team to use. EVA.id helps businesses provide Indonesian live chat customer service with multi-admin support, AI assistant, and stored customer conversation history.

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Dipercaya oleh 1000+ bisnis di seluruh Indonesia

Who it is for

Suitable for Various Business Website Needs

Suitable for business websites, services, products, bookings, consultations, and online customer support that want to provide instant communication without making visitors switch apps.

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Pre-Sales and Product Consultation

Help visitors ask about products, prices, packages, features, or service recommendations before buying.

Website Customer Support

Handle customer questions or issues from the website with faster responses.

Booking and Reservation

Help customers ask about schedules, availability, locations, or service details before booking.

Lead Capture

Tangkap prospective customers that already tertarik but not yet ready fill out form panjang.

Issues website

Traffic Website Already There are, But Visitors Still Difficult Ask?

Many website already have page products, pricing, service, and contacts. However when visitors have questions, they often only given form, email, or number WhatsApp manual. This process slow and can make prospective customers leave before having time to berbicara with team you.

Masalah website

Traffic Website Sudah Ada, Tapi Pengunjung Masih Sulit Bertanya?

Banyak website sudah punya halaman produk, pricing, layanan, dan kontak. Namun saat pengunjung punya pertanyaan, mereka sering hanya diberi form, email, atau nomor WhatsApp manual. Proses ini lambat dan bisa membuat calon pelanggan pergi sebelum sempat berbicara dengan tim Anda.

EVA.ID Solution

Pasang Live Chat that Langsung Terhubung to Team Customer Service

Live Chat Customer Service EVA.ID helps business serve visitors website in a more fast and structured. Conversations enter can managed from dashboard, answered agent, given status, forwarded, or turned into tickets if need tindak further.

Solusi EVA.ID

Pasang Live Chat yang Langsung Terhubung ke Tim Customer Service

Live Chat Customer Service EVA.ID membantu bisnis melayani pengunjung website secara lebih cepat dan terstruktur. Percakapan masuk dapat dikelola dari dashboard, dijawab agent, diberi status, diteruskan, atau dijadikan tiket jika membutuhkan tindak lanjut.

EVA.ID Live Chat Customer Service Features

Features to Capture Website Visitor Intent Faster

Widget Live Chat for Website

Pasang live chat di website so that visitors can directly menghubungi team you from page that sedang they buka.

Dashboard Agent Terpadu

All conversations from live chat enter to dashboard EVA.ID so team can handle chat with more organized.

Multi Agent and Assignment Chat

Distribusikan chat to agent that tersedia or team paling relevant, cocok for banyak operator, divisi, or shift CS.

Status, Tag, and Filter Conversations

Tandai chat berdasarkan kategori, priority, page asal, status follow-up, or kebutuhan customers.

AI Assistant for Common Questions

Bantu answer questions repetitive such as products, prices, hours operational, booking, location, or flow service.

Handoff to Human Agent

When conversations need empathy, negotiation, or resolution special, chat can forwarded to agents human.

Histori Conversations Visitors

Store riwayat conversations so that team understand interaksi sebelumnya when visitors kembali menghubungi business.

From Live Chat to Tickets or Lead

Conversations important can forwarded become tickets helpdesk, lead sales, booking, or workflow internal.

Live chat vs form contacts

Kenapa Live Chat Lebih Efektif daripada Form Contacts Biasa?

Form contacts remain useful, but live chat helps customers mendapat responses more fast, start conversations real-time, ask when sedang viewing page, and give context that more complete for team. For page intent high, live chat can become differentiator between visitors that leave and customers that start berbicara.

Human + AI

Respons Cepat dengan AI, Tetap Personal dengan Agent Manusia

AI assistant membantu memberi respons awal dan menjawab pertanyaan umum saat agent sibuk. Ketika percakapan membutuhkan penanganan lebih lanjut, agent manusia dapat mengambil alih tanpa kehilangan konteks.

Conversion

Turn Visitors Website Menjadi Conversations Bernilai

Visitors that open page products, pricing, or service biasanya already have minat. Live chat helps menangkap momen itu before they leave, then mengarahkannya to consultation, demo, booking, pembelian, or support.

Conversion

Ubah Pengunjung Website Menjadi Percakapan Bernilai

Pengunjung yang membuka halaman produk, pricing, atau layanan biasanya sudah memiliki minat. Live chat membantu menangkap momen itu sebelum mereka pergi, lalu mengarahkannya ke konsultasi, demo, booking, pembelian, atau support.

Human + AI

Response Fast with AI, Still Personal with Human Agent

AI assistant helps give responses initial and answer questions common when agent busy. When conversations need handling more further, agent human can take over without losing context.

Live chat vs form kontak

Kenapa Live Chat Lebih Efektif daripada Form Kontak Biasa?

Form kontak tetap berguna, tetapi live chat membantu pelanggan mendapat respons lebih cepat, memulai percakapan real-time, bertanya saat sedang melihat halaman, dan memberi konteks yang lebih lengkap bagi tim. Untuk halaman intent tinggi, live chat bisa menjadi pembeda antara pengunjung yang pergi dan pelanggan yang mulai berbicara.

Integration

Terhubung to Omnichannel, Ticketing, and Workflow Business

Conversations from website can enter to omnichannel inbox, created as tickets helpdesk, forwarded to sales pipeline, dibantu AI assistant, or dikirim to workflow internal such as ops, finance, and technical.

Integrasi

Terhubung ke Omnichannel, Ticketing, dan Workflow Bisnis

Percakapan dari website dapat masuk ke omnichannel inbox, dibuat menjadi tiket helpdesk, diteruskan ke sales pipeline, dibantu AI assistant, atau dikirim ke workflow internal seperti ops, finance, dan teknis.

Channel EVA

EVA Dapat Digunakan di Berbagai Aplikasi Chat

Hubungkan EVA ke WhatsApp, Instagram, Messenger, Telegram, LINE, dan web chat agar pelanggan bisa dilayani dari channel favorit mereka.

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FAQ

Frequently Asked Questions about Live Chat Customer Service

What itu live chat customer service?+

Live chat customer service is features chat real-time di website or app that allows customers ask directly to business without having to send email or fill out form.

What manfaat live chat for website?+

Live chat helps visitors get jawaban more fast, reduce friction communication, increase opportunity conversion, and speed up handling questions customers.

Can live chat only for customer service?+

No. Live chat also can to use for pre-sales, consultation, booking, lead capture, onboarding, and customer success.

What bedanya live chat and form contacts?+

Form contacts biasanya bersifat one arah and need waktu tunggu. Live chat allows conversations real-time so customers can mendapat jawaban more fast.

Can live chat EVA.ID can to use by banyak agent?+

Yes. Live chat EVA.ID can to use by team with banyak agent or operator, termasuk pembagian conversations and pengelolaan status chat.

Can live chat can dibantu AI?+

Yes. AI assistant can helps answer questions common customers and give responses initial before conversations forwarded to agents human.

Can live chat can dihubungkan to ticketing?+

Yes. Conversations that need handling more further can forwarded become tickets helpdesk.

Solusi EVA

1 Package Multi Solutions

Lebih dari Sekadar Live Chat CS - Semua Fitur Unggulan EVA Ikut Aktif.

Saat menggunakan EVA, bisnis tidak hanya mendapatkan satu solusi. Modul lain tetap siap digunakan untuk memperluas otomatisasi, layanan pelanggan, campaign, payment, dan integrasi sesuai kebutuhan.

Chatbot AIBantu bisnis Anda menjawab chat pelanggan otomatis 24/7, memahami konteks percakapan, mengarahkan lead ke alur yang tepat, dan meneruskan chat ke agent manusia saat dibutuhkan.

Omnichannel ChatSatukan live chat website, WhatsApp, Instagram, Facebook, dan channel komunikasi pelanggan lainnya dalam satu dashboard. Bantu tim CS, sales, dan operasional merespons lebih cepat tanpa kehilangan konteks percakapan.

Ticketing HelpdeskUbah setiap keluhan, pertanyaan, dan permintaan pelanggan menjadi tiket yang jelas, terlacak, dan mudah ditindaklanjuti oleh tim yang tepat.

WhatsApp Business APIGunakan WhatsApp secara profesional untuk customer service, sales, notifikasi, broadcast, dan automasi dengan satu nomor bisnis yang bisa dikelola banyak agent.

WhatsApp BlastKirim pesan promosi, notifikasi, reminder, dan follow-up ke banyak pelanggan melalui WhatsApp dengan alur yang lebih resmi, rapi, dan mudah dipantau.

WhatsApp PaymentUbah percakapan pelanggan menjadi transaksi yang lebih cepat dengan alur pembayaran via WhatsApp menggunakan kode QRIS atau Nomor Virtual Account yang mudah diikuti pelanggan.

Custom IntegrationHubungkan EVA.ID dengan sistem yang sudah Anda gunakan dan otomatisasi proses manual antar tim agar operasional bisnis berjalan lebih cepat, tertata, dan siap scale.

Insights