Ticketing Helpdesk App to Manage Complaints and Customer Support
Turn Customer Chats into Trackable Tickets
Turn chat, complaints, and requests customers become tickets that easy tracked. EVA.id helps team CS and sales manage system tickets customer service with SLA, priority, routing, status, and integration chatbot.
Dipercaya oleh 1000+ bisnis di seluruh Indonesia
Who it is for
Suitable for Berbagai Skenario Service Customers
Suitable for team CS, support, ops, finance, technical, customer success, and seluruh divisi that need to be memastikan issues customers benar-benar finished.
Penanganan Keluhan Customers
Catat setiap complaints as tickets so that can followed up until finished.
Support Teknis
Manage reports issues technical with status, priority, and notes investigation that clear.
Billing and Payment
Bantu team finance handle questions invoice, confirmation payment, or tagihan tertunda.
Service Multi Cabang
Monitor complaints or requests customers berdasarkan cabang, location, or unit business.
Ticketing vs chat biasa
Kenapa Chat Saja No Cukup?
Chat important for responses fast, but ticketing important for memastikan issues customers benar-benar finished. With ticketing, cases tercatat, PIC clear, status and priority can dipantau, SLA more terlihat, and eskalasi lintas team remain membawa context complete.
Masalah helpdesk
Keluhan Pelanggan Sering Masuk, Tapi Sulit Dipastikan Sudah Selesai?
Chat pelanggan memang cepat, tetapi tidak semua masalah selesai dengan satu balasan. Ada keluhan yang perlu dicek ke operasional, permintaan yang perlu diteruskan ke finance, dan kasus teknis yang membutuhkan investigasi. Tanpa ticketing yang rapi, masalah mudah tercecer dan supervisor sulit melihat status terakhirnya.
Issues helpdesk
Keluhan Customers Sering Incoming, But Difficult Dipastikan Already Completed?
Chat customers indeed fast, but not all issues finished with one replies. There are complaints that need to be checked to operational, requests that need to be forwarded to finance, and cases technical that need investigation. Without ticketing that organized, issues easy tercecer and supervisor sulit viewing status terakhirnya.
EVA.ID Solution
Turn Every Issues Customers Menjadi Tickets that Terlacak
Ticketing Helpdesk EVA.ID helps team customer service handle issues customers with more structured. Every conversations important can dicatat as tickets, given priority, ditentukan statusnya, and forwarded to team that right until tuntas.
Solusi EVA.ID
Ubah Setiap Masalah Pelanggan Menjadi Tiket yang Terlacak
Ticketing Helpdesk EVA.ID membantu tim customer service menangani masalah pelanggan dengan lebih terstruktur. Setiap percakapan penting dapat dicatat sebagai tiket, diberi prioritas, ditentukan statusnya, dan diteruskan ke tim yang tepat sampai tuntas.
How it works
Cara Kerja Ticketing Helpdesk EVA.ID
Chat or Keluhan Incoming
Customers menghubungi business via WhatsApp, live chat, or channel lain that connected with EVA.ID.
Conversations Dibuat Menjadi Tickets
Agent make tickets from conversations that need tindak further more further.
Tentukan Prioritas and Assignment
Tickets given kategori, priority, status, and ditugaskan to agent or team that bertanggung jawab.
Monitor SLA and Update Status
Supervisor monitor waktu responses, progres, and tickets that need perhatian until issues finished.
Features Ticketing Helpdesk EVA.ID
Features for Managing Cases from Chat Incoming until Completed
Turn Chat Menjadi Tickets
Konversi conversations customers become tickets so that setiap complaints, requests bantuan, or isu important can tracked with clear.
Status Tickets that Easy Dipantau
Use status such as Open, In Progress, Waiting, Escalated, and Resolved for mengetahui posisi setiap cases.
Prioritas and Kategori Cases
Kelompokkan tickets berdasarkan type of issues, tingkat urgensi, products, cabang, or divisi terkait.
Assignment to Agent or Team Terkait
Tentukan siapa that bertanggung jawab atas setiap tickets and forward to ops, finance, technical, or sales support if need to be.
SLA and Monitoring Waktu Penyelesaian
Monitor target waktu responses and resolution so that team can menjaga kualitas service in a consistent.
Histori Conversations and Catatan Internal
Store riwayat communication, updates handling, and notes internal in one tickets so that context remain complete.
Eskalasi Lintas Divisi
Teruskan tickets to team internal that relevant with context that remain utuh so that resolution more fast and organized.
Dashboard Monitoring Helpdesk
Monitor jumlah tickets, status, priority, agent that handle, and performance resolution in one dashboard.
SLA
Jaga Kualitas Service with SLA that Lebih Terpantau
SLA helps team menentukan standar waktu responses and resolution cases. With EVA.ID, setiap tickets can dipantau berdasarkan status, priority, and waktu penanganannya, so supervisor tahu tickets mana that need to be immediately ditangani or dieskalasikan.
SLA
Jaga Kualitas Layanan dengan SLA yang Lebih Terpantau
SLA membantu tim menentukan standar waktu respons dan penyelesaian kasus. Dengan EVA.ID, setiap tiket dapat dipantau berdasarkan status, prioritas, dan waktu penanganannya, sehingga supervisor tahu tiket mana yang perlu segera ditangani atau dieskalasikan.
Kolaborasi
Kolaborasi CS, Ops, Finance, and Teknis in One Flow
When tickets forwarded, history conversations, notes internal, status, and priority remain carried over. Team ops, finance, technical, or sales support can directly understand issues without ask again from initial.
Integration
Terhubung with Omnichannel Chat, CRM, and System Internal
Conversations from channel customers can created as tickets. Tickets can dikaitkan with CRM, forwarded to divisi internal, or enter to automation follow-up so that team not need to be menyalin data manual to spreadsheet or system lain.
Kolaborasi
Kolaborasi CS, Ops, Finance, dan Teknis dalam Satu Alur
Saat tiket diteruskan, histori percakapan, catatan internal, status, dan prioritas tetap terbawa. Tim ops, finance, teknis, atau sales support dapat langsung memahami masalah tanpa bertanya ulang dari awal.
Ticketing vs chat biasa
Kenapa Chat Saja Tidak Cukup?
Chat penting untuk respons cepat, tetapi ticketing penting untuk memastikan masalah pelanggan benar-benar selesai. Dengan ticketing, kasus tercatat, PIC jelas, status dan prioritas bisa dipantau, SLA lebih terlihat, dan eskalasi lintas tim tetap membawa konteks lengkap.
Integrasi
Terhubung dengan Omnichannel Chat, CRM, dan Sistem Internal
Percakapan dari channel pelanggan dapat dibuat menjadi tiket. Tiket dapat dikaitkan dengan CRM, diteruskan ke divisi internal, atau masuk ke automasi follow-up agar tim tidak perlu menyalin data manual ke spreadsheet atau sistem lain.
Channel EVA
EVA Dapat Digunakan di Berbagai Aplikasi Chat
Hubungkan EVA ke WhatsApp, Instagram, Messenger, Telegram, LINE, dan web chat agar pelanggan bisa dilayani dari channel favorit mereka.
WhatsApp
Instagram
Messenger
Telegram
LINE
WebFAQ
Frequently Asked Questions about Ticketing Helpdesk
What itu ticketing helpdesk?+
Ticketing helpdesk is system for mencatat, manage, and monitor issues customers as tickets so that processes penanganannya more clear and measurable.
Kenapa business need ticketing if already have chat?+
Chat helps responses fast, but ticketing helps memastikan issues customers tercatat, have status, ditangani by PIC that clear, and finished with baik.
Can tickets can dibuat from conversations customers?+
Yes. Conversations important from customers can created as tickets so that more easy tracked and followed up.
What itu SLA in helpdesk?+
SLA or Service Level Agreement is target waktu responses or resolution that to use for menjaga kualitas service customers.
Can ticketing only for team customer service?+
No. Ticketing also useful for team operational, finance, technical, sales support, customer success, and divisi lain that terlibat in resolution issues customers.
Can tickets can forwarded to divisi lain?+
Yes. Tickets can dieskalasikan or forwarded to team terkait with context, history, and notes that remain tersimpan.
Can supervisor can monitor tickets that sedang runs?+
Yes. Supervisor can monitor status tickets, priority, agent that handle, and progres resolution.
Solusi EVA
1 Package Multi Solutions
Lebih dari Sekadar Ticketing Helpdesk - Semua Fitur Unggulan EVA Ikut Aktif.
Saat menggunakan EVA, bisnis tidak hanya mendapatkan satu solusi. Modul lain tetap siap digunakan untuk memperluas otomatisasi, layanan pelanggan, campaign, payment, dan integrasi sesuai kebutuhan.
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