Official Partner

Omnichannel App to Manage All Customer Chats

Many Channels, 1 Dashboard, 1 Workflow

Unify chats from WhatsApp, Instagram, Facebook, website, marketplace, and other business channels in one centralized chat dashboard. EVA.id helps sales and customer service teams respond to customers faster, assign chats to the right admin, view conversation history, and use AI to answer repetitive questions automatically.

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Dipercaya oleh 1000+ bisnis di seluruh Indonesia

Who it is for

Suitable for Various Business Needs

Suitable for businesses that receive many chats from WhatsApp, websites, social media, or other digital channels, especially when CS, sales, and operations teams need to work together from one dashboard.

aplikasi omnichannelomnichannel customer serviceinbox omnichannelaplikasi chat customer serviceomnichannel WhatsApp

Online Customer Service

Manage questions, complaints, and customer support from various channels in a more organized CS dashboard.

Sales and Lead Follow-Up

Capture leads from website live chat or WhatsApp, then distribute them to the sales team for faster follow-up.

Multi-Branch Support

Monitor customer conversations from many branches, service categories, or agents without opening many manual accounts.

24-Hour AI Customer Support

Use an AI assistant to help answer common questions when agents are busy or outside working hours.

Common problems

Customer Chats Keep Increasing, But Your Team Still Works Separately?

As the business grows, customer chats come from many apps. WhatsApp is opened separately, website live chat is not always connected, old conversations are hard to find, and supervisors struggle to see who is handling certain customers. EVA.ID helps unify conversations, agents, status, assignment, history, and performance monitoring in one easier-to-use workflow.

Masalah yang sering terjadi

Chat Pelanggan Semakin Banyak, Tapi Tim Masih Kerja Terpisah-pisah?

Saat bisnis berkembang, chat pelanggan datang dari banyak aplikasi. WhatsApp dibuka terpisah, live chat website tidak selalu terhubung, percakapan lama sulit dicari, dan supervisor sulit melihat siapa yang sedang menangani pelanggan tertentu. EVA.ID membantu menyatukan percakapan, agent, status, assignment, histori, dan monitoring performa dalam satu alur kerja yang lebih mudah dipakai.

EVA.ID Solution

One Dashboard for All Customer Conversations

Omnichannel Chat EVA.ID unifies various customer communication channels into one dashboard. Customer service, sales, and operations teams can view incoming chats, assign tasks, set statuses, add tags, check history, and follow up conversations more systematically.

How it works

How EVA.ID Omnichannel Chat Works

Connect Communication Channels

Integrate WhatsApp, website live chat, and other digital channels used by customers.

All Chats Enter One Inbox

Messages from various channels enter the EVA.ID dashboard so the team can handle conversations from one place.

Manage Assignment, Tags, and Status

Assign chats to the right agent, set statuses, add tags, and use filters to keep work more organized.

Monitor Performance and Follow-Up

Supervisors can monitor chat queues, conversation status, and team responses so customer service stays under control.

EVA.ID Omnichannel Chat Features

All the Features to Help CS Teams Work More Organized

Website Live Chat and WhatsApp in One Dashboard

Manage conversations from website and WhatsApp without switching apps. All incoming messages can be monitored from one dashboard.

Multi-Admin Live Chat Platform

Support multiple agents or operators. Every conversation can be assigned, handled, and monitored so no customer is overlooked.

Assignment, Tags, Status, and Chat Filters

Organize conversations by agent, category, priority, status, or business needs such as Open, Waiting, Follow Up, Escalated, and Resolved.

AI Assistant for Common Questions 24 Hours a Day

Help the team answer questions about products, prices, operating hours, how to order, and general guides before forwarding to human agents.

Stored Customer Chat History

View conversation history so customers do not need to repeat explanations from the beginning and agents can respond more personally.

CS Team Response Performance Monitoring

Monitor team activity, chat queues, conversation status, and response performance to help supervisors manage service.

Omnichannel vs multichannel

Not Just Multichannel. This Is More Operational Omnichannel.

Regular multichannel keeps many channels separate. Agents still switch apps, history is hard to trace, follow-up is often manual, and supervisors struggle to monitor. With EVA.ID, many channels enter one dashboard, agents work from one inbox, customer history is stored, statuses and assignments are more organized, serta AI assistant helps with common responses.

Human + AI

Kolaborasi Human + AI yang Lebih Jelas

AI tidak harus menggantikan tim customer service. AI assistant membantu mempercepat pertanyaan berulang, sementara agent manusia tetap menangani percakapan yang membutuhkan empati, negosiasi, keputusan, atau penyelesaian khusus. Supervisor tetap memantau kualitas respons dan performa layanan.

Integration

Connected with Your Business Workflows

Omnichannel Chat EVA.ID can be set up for customer service, sales, CRM, ticketing, internal support, and follow-up automation needs. Leads from chat can be forwarded to the sales pipeline, complaints can be created as tickets, and certain conversations can be forwarded to finance, ops, or technical divisions.

Human + AI

Clearer Human + AI Collaboration

AI does not have to replace the customer service team. AI assistant helps speed up repetitive questions, while agent human remain handle conversations that need empathy, negotiation, decision, or resolution special. Supervisors continue monitoring response quality and service performance.

Integrasi

Terhubung dengan Alur Kerja Bisnis Anda

Omnichannel Chat EVA.ID dapat disiapkan untuk kebutuhan customer service, sales, CRM, ticketing, support internal, dan automasi follow-up. Lead dari chat dapat diteruskan ke pipeline sales, keluhan dapat dibuat menjadi tiket, dan percakapan tertentu dapat diteruskan ke divisi finance, ops, atau teknis.

Omnichannel vs multichannel

Bukan Sekadar Multichannel. Ini Omnichannel yang Lebih Operasional.

Multichannel biasa membuat banyak channel tetap terpisah. Agent masih berpindah aplikasi, histori sulit ditelusuri, follow-up sering manual, dan supervisor sulit memantau. Dengan EVA.ID, banyak channel masuk ke satu dashboard, agent bekerja dari satu inbox, riwayat pelanggan tersimpan, status dan assignment lebih rapi, serta AI assistant membantu respons umum.

Channel EVA

EVA Dapat Digunakan di Berbagai Aplikasi Chat

Hubungkan EVA ke WhatsApp, Instagram, Messenger, Telegram, LINE, dan web chat agar pelanggan bisa dilayani dari channel favorit mereka.

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FAQ

Frequently Asked Questions about Omnichannel Chat

What is omnichannel chat?+

Omnichannel chat is a system that unifies customer conversations from various channels into one dashboard so teams can answer, monitor, and follow up chats more neatly.

What is the difference between omnichannel and multichannel?+

Multichannel means a business uses many communication channels. Omnichannel connects those channels in one flow so customer conversation context remains stored.

What channels can be managed in EVA.ID?+

EVA.ID can be used to manage WhatsApp, website live chat, Instagram, Facebook, and other digital channels according to business integration needs.

Is EVA.ID suitable for customer service teams with many agents?+

Yes. EVA.ID supports assignment, tags, status, chat filters, conversation history, and performance monitoring for multi-admin teams or many operators.

Can EVA.ID help answer customer questions automatically?+

Yes. EVA.ID can be equipped with an AI assistant to help answer common customer questions so agents can focus on more complex conversations.

Is customer conversation history stored?+

Yes. Customer chat history can be stored so agents have context when serving the same customer later.

Is omnichannel chat only for customer service?+

No. Omnichannel chat is also useful for sales, lead follow-up, booking, internal support, complaint handling, and other business operations related to customer conversations.

Solusi EVA

1 Package Multi Solutions

Lebih dari Sekadar Omnichannel Chat - Semua Fitur Unggulan EVA Ikut Aktif.

Saat menggunakan EVA, bisnis tidak hanya mendapatkan satu solusi. Modul lain tetap siap digunakan untuk memperluas otomatisasi, layanan pelanggan, campaign, payment, dan integrasi sesuai kebutuhan.

Chatbot AIBantu bisnis Anda menjawab chat pelanggan otomatis 24/7, memahami konteks percakapan, mengarahkan lead ke alur yang tepat, dan meneruskan chat ke agent manusia saat dibutuhkan.

Live Chat CSBantu pengunjung website bertanya langsung, mendapat jawaban lebih cepat, dan terhubung dengan tim customer service Anda tanpa harus meninggalkan halaman.

Ticketing HelpdeskUbah setiap keluhan, pertanyaan, dan permintaan pelanggan menjadi tiket yang jelas, terlacak, dan mudah ditindaklanjuti oleh tim yang tepat.

WhatsApp Business APIGunakan WhatsApp secara profesional untuk customer service, sales, notifikasi, broadcast, dan automasi dengan satu nomor bisnis yang bisa dikelola banyak agent.

WhatsApp BlastKirim pesan promosi, notifikasi, reminder, dan follow-up ke banyak pelanggan melalui WhatsApp dengan alur yang lebih resmi, rapi, dan mudah dipantau.

WhatsApp PaymentUbah percakapan pelanggan menjadi transaksi yang lebih cepat dengan alur pembayaran via WhatsApp menggunakan kode QRIS atau Nomor Virtual Account yang mudah diikuti pelanggan.

Custom IntegrationHubungkan EVA.ID dengan sistem yang sudah Anda gunakan dan otomatisasi proses manual antar tim agar operasional bisnis berjalan lebih cepat, tertata, dan siap scale.

Insights