Features
EVA Features for a Generative AI Chatbot Ready to Work 24/7
From fast responses to thousands of chats, typo understanding, multilingual support, and handover to human agents, to API integration and payment gateway.
Fitur unggulan
Semua yang Anda Butuhkan dalam Satu Platform
Fitur lengkap untuk membantu bisnis Anda memberikan layanan terbaik dan meningkatkan pertumbuhan.
Respons Cepat Ribuan Chat
Menjawab pesan dalam jumlah besar secara bersamaan agar calon pelanggan tetap dilayani dengan cepat.
Paham Typo dan Singkatan
Pertanyaan dengan salah ketik atau kata yang disingkat tetap bisa dipahami dan dijawab secara relevan.
Support Multibahasa
Beradaptasi dengan berbagai bahasa untuk melayani pelanggan dari daerah tertentu hingga skala internasional.
Menangani Sentimen Negatif
Membantu menjaga citra brand dengan respons yang masuk akal, logis, dan tetap profesional.
Terintegrasi Lintas Platform
Bekerja di WhatsApp, web widget, WebView, Telegram, Instagram DM, Facebook Messenger, LINE, dan channel lain.
Beralih ke Agent Manusia
Percakapan dapat diambil alih operator melalui dashboard atau WhatsApp saat dibutuhkan.
Advanced capabilities
Built for Conversations That Lead to Action
EVA does more than answer questions. EVA can guide users, provide media, follow up, and run business processes connected to your systems.
Direct Users to Specific CTAs
The chatbot can direct users to click links, fill out forms, make reservations, register, or take other predefined actions.
Focused and Professional
Answer quality stays consistent because AI does not forget, get sleepy, feel tired, or become emotional when handling complaints.
Send Images, PDFs, or Videos
EVA can provide media that matches user needs, such as catalogs, service packages, forms, or tutorial videos.
Connected to Existing Systems
Supports needs such as online payments, registration forms, billing calculations, data updates, and reservations.
Auto Follow-Up
The bot can send automated follow-up messages to keep prospects engaged in the conversation.
Instant Payment Gateway
The chatbot can immediately offer payment methods, including QRIS payment scenarios and other transaction needs.
Easy-to-Manage Persona and Knowledge Base
The bot persona can be created or edited, while chatbot knowledge can be expanded by uploading new knowledge.
Logs and Broadcast Messages
Conversations can be monitored through reports, and businesses can run broadcast messages from the same system.
Solution suite
Choose Modules Based on Your Team's Needs
Chatbot AI
Build an AI chatbot that can answer customers 24 hours a day, understand conversations, assist sales, handle FAQs, receive bookings, and redirect chats to an operator when needed. With EVA.id, you can create a chatbot on WhatsApp, your website, and other chat apps without coding, in 4 easy steps.
Omnichannel Chat
Unify chats from WhatsApp, Instagram, Facebook, website, marketplace, and other business channels in one centralized chat dashboard. EVA.id helps sales and customer service teams respond to customers faster, assign chats to the right admin, view conversation history, and use AI to answer repetitive questions automatically.
Live Chat CS
Serve customers from WhatsApp, website, and other digital channels in one fast, organized dashboard that is easy for the team to use. EVA.id helps businesses provide Indonesian live chat customer service with multi-admin support, AI assistant, and stored customer conversation history.
Ticketing Helpdesk
Turn chat, complaints, and requests customers become tickets that easy tracked. EVA.id helps team CS and sales manage system tickets customer service with SLA, priority, routing, status, and integration chatbot.
WhatsApp Business API
Activate WhatsApp API official Indonesia for serve customers with multi agent, chatbot, notifications, OTP, and integration CRM. EVA.id helps business using WhatsApp as channel communication official that more organized, scalable, and ready to be integrated.
WhatsApp Blast
Send messages promotions, announcements, reminders, and updates customers via WhatsApp broadcast from EVA. EVA.id helps business run WhatsApp blast official API with template message, segmentation, scheduling, and dashboard campaign.
WhatsApp Payment
Make it easier for customers make orders, receive invoice, receive code QRIS or no. virtual account, and confirmation transactions directly from WhatsApp. EVA Payment helps business build experience WhatsApp checkout Indonesia that practical, fast, and connected with flow conversations.
Custom Integration
Build chatbot AI that not only answer questions customers, but also can connected with system internal such as CRM, ERP, helpdesk, payment, database, inventory, ticketing, up to app operational company. EVA.ID helps business make flow conversations automatic that more smart, contextual, and can customized with kebutuhan industry you.
Train business data
Add knowledge bases, documents, products, SOPs, and company information so the AI understands the context.
Connect channels
Enable WhatsApp, web widgets, WebView, Telegram, Instagram DM, Facebook Messenger, LINE, or custom channels.
Integrate processes
Add Open API, function development, payments, reservations, or other operational needs.
Siap Mengembangkan Bisnis dengan EVA?
Bergabunglah dengan ribuan bisnis yang telah merasakan manfaat AI chatbot untuk pertumbuhan bisnis mereka.
