Manage Customer Service with an Automated Ticketing System
Improve productivity and quality of customer service by handling customers based on incoming tickets.
EVA has been trusted and used by many Companies and Communities
Many companies and communities have used EVA's chatbot facilities to serve their customers and members. Here are some of them:
"EVA Chatbot can be used on many platforms. I use EVA because its response performance is excellent, and the price is affordable."
Resolve Customer Issues Faster and More Organized
Simplify your customer service system with a single platform for multi operators. Additionally, streamline and expedite customer issue resolution with an automated ticketing system.
One Platform for All Channels
Simply integrate customer service across every channel in EVA, and start managing all conversations from various channels in one platform.
EVA also provides a web widget for your website visitors.
Ensure No Customer Messages Are Missed
Assist customer service in capturing customer needs such as requests, inquiries, or specific complaints in the form of tickets, making it easier to track the resolution process.
Chatbot for Customer Service
Utilize Chatbot to Streamline Customer Service
EVA's chatbot is designed to assist customer service in handling repetitive inquiries or collecting customer data at the beginning of a conversation. If the chatbot is unable to answer customer questions, it can direct them to an operator.
Conduct Customer Satisfaction Surveys with Ease
To gather feedback on customer service, EVA provides customer satisfaction surveys through ratings that customers can fill out at the end of a conversation session.
1 Package Multi Solutions
In one package, EVA provides other solutions needed by your business/community.
Creating a Chatbot in just a Few Easy Steps
Send and Manage Messages on All Channels in 1 Platform
Conversations from WhatsApp, Instagram, Facebook Messenger, Website Widgets, and other Chat Applications can be managed in one integrated platform.
Sending Mass WhatsApp Messages in a Single Delivery
Integrate Customer Service on Whatsapp to Enhance Your Business Credibility
Centralized Customer Service from Various Chat Applications and Multi Operator
Creating a Chatbot on WhatsApp in Just a Few Easy Steps
Can be used on Various Platforms, for Various Needs
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