• Livechat Customer Service

24/7 Customer Service with a Centralized System

Manage and monitor customer service from various Chat application channels effectively through a centralized customer service application with multi-operator support. 

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EVA has been trusted and used by many Companies and Communities

Many companies and communities have used EVA's chatbot facilities to serve their customers and members. Here are some of them:

"EVA Chatbot can be used on many platforms. I use EVA because its response performance is excellent, and the price is affordable."

Heri Riyanto

Heri Riyanto

IT Analyst, PT. Sasa Inti

Improve Customer Service Efficiency and Build Customer Loyalty

Serve customers through direct conversations with a centralized system. From any chat application channel, respond to customer messages in a reliable single platform.

Without Having to Open Other Applications

Overcome the problem of having to open multiple applications to respond to customer messages.

Multi-Operator for All Channels

Avoid the confusion of assigning tasks to operators for each channel.

Monitor and Manage Easily

Effortlessly monitor customer service and operator performance.

One Platform for All Channels

Simply integrate customer service across every channel in EVA, and start managing all conversations from various channels in one platform.

EVA also provides a web widget for your website visitors.

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Ticketing System

Manage Customer Service with an Automated Ticketing System

Improve productivity and quality of customer service by handling customers based on incoming tickets.

Facilitate task assignment for operators.

Ensure no customer messages are missed.

Easily track customer conversations based on tickets.

Direct conversation tickets to the appropriate operators.

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Customer Satisfaction

Easily Conduct Customer Satisfaction Surveys

To gather feedback on customer service, EVA provides customer satisfaction surveys through ratings that customers can fill out at the end of a conversation session.

Customers fill out ratings at the end of a conversation session.

Monitor and evaluate through available reports.

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Monitoring Report

Accompanied by Various Reports to Monitor Performance and Gain Customer Insights

EVA provides various types of reports with statistics, making it easy for you to monitor and evaluate the performance of customer service, as well as provide new insights to improve the effectiveness of customer service.

Handling status

Most used channels by customers

Operator attendance and performance measurements

and other reports

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1 Package Multi Solutions

In one package, EVA provides other solutions needed by your business/community.

Creating a Chatbot in just a Few Easy Steps

Create and manage Chatbots from various Chat Applications easily in one Dashboard. The Chatbot will be ready to serve your customers 24/7.
  • No Coding Required
  • Multi Channel
  • Forward to Operator

Managing Customer Service with Ticketing System

Improve productivity and quality of customer service by handling customers based on incoming tickets.

  • Automatically Create Tickets
  • Track and Resolve Based on Incoming Tickets

Sending Mass WhatsApp Messages in a Single Delivery

Send WhatsApp Blast to any number of recipients quickly without the risk of number blocking.
  • Automation and Scheduling
  • Contact Lists and Groups

Integrate Customer Service on Whatsapp to Enhance Your Business Credibility

With WhatsApp Business API, your customer service can be more effective in engaging with customers, thereby improving your business performance and credibility. 
  • Verified Account with Green Checkmark
  • Combination of Chatbot - Operator

Send and Manage Messages on All Channels in 1 Platform

Conversations from WhatsApp, Instagram, Facebook Messenger, Website Widgets, and other Chat Applications can be managed in one integrated platform. 

  • Multi Channel
  • Multi Operator
  • Dashboard Analysis

Can be used on Various Platforms, for Various Needs

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Easy and Tailored to Your Business Needs.

Enhance Your Customer Service by Using EVA!

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